janibet Frequently Asked Questions

janibet requires government-issued photo identification for KYC verification. Accepted documents include a valid Pakistani CNIC (Computerised National Identity Card) or a valid passport. You may also be asked to submit a recent utility bill or bank statement as proof of address. Documents should be clear, unexpired, and uploaded in JPEG or PDF format through your account dashboard. Verification is typically completed within 24 to 48 hours.

On the janibet login page, click the "Forgot Password" link beneath the password field. Enter your registered email address and you will receive a secure password reset link within a few minutes. Click the link, choose a new strong password, and confirm it. If you do not receive the email within 10 minutes, check your spam folder or contact janibet support via live chat for assistance.

No. janibet strictly enforces a one-account-per-player policy. Each individual may only register a single account using their unique CNIC or passport number. Duplicate accounts are detected during KYC verification and will be permanently closed. Any balances or bonuses associated with duplicate accounts may be forfeited. If you believe your account has been incorrectly flagged, contact janibet support with your verification documents.

To permanently close your janibet account, contact the support team via live chat or email at [email protected]. Request a full account closure and confirm your identity. Any remaining balance will be refunded to your last verified withdrawal method before closure. Note that permanent account closure is different from self-exclusion — if you are closing due to gambling concerns, we recommend using our self-exclusion tool instead, which provides additional safeguards.

EasyPaisa withdrawals on janibet are typically processed within 15 to 60 minutes once approved by our finance team. Processing times may occasionally extend to a few hours during peak periods or if additional verification is required. Your KYC must be fully verified and the EasyPaisa number must be registered under the same name as your janibet account for the withdrawal to be approved. Minimum withdrawal amount is Rs. 1,000.

The minimum deposit on janibet varies slightly by payment method. For JazzCash and EasyPaisa the minimum is Rs. 500. For Raast and 1LINK transfers the minimum is Rs. 500. For HBL, UBL, and Meezan Bank direct bank transfers the minimum is Rs. 1,000. There is no maximum deposit limit imposed by janibet, though your individual bank or mobile wallet may have its own daily transaction caps.

janibet does not charge any platform-side fees on deposits or withdrawals. However, your bank, JazzCash, or EasyPaisa account provider may apply their own standard transaction charges, which are outside janibet's control. We recommend checking your mobile wallet or bank's fee schedule for large transactions. All deposit and withdrawal amounts are processed in Pakistani Rupees (PKR) with no hidden currency conversion charges.

No. janibet enforces a same-source withdrawal policy as part of our anti-money-laundering compliance. Withdrawals must be made to the same JazzCash number, EasyPaisa account, or bank account that was used for the original deposit. If your payment method has changed — for example, you have a new mobile number — you must contact support and complete additional verification before a new withdrawal method can be approved.

janibet hosts hundreds of slot titles from leading international game providers. The collection includes classic 3-reel slots, modern 5-reel video slots, jackpot slots, and branded titles. Popular categories on janibet include high-volatility slots, Megaways titles, and jackpot progressives. You can browse the full Slot library from the Slot section in the navigation menu, with filters for provider, theme, and volatility to help you find your preferred games.

Yes. janibet is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — including sports betting, live casino, slots, and account management — works seamlessly on mobile without requiring a separate app download. Simply open your mobile browser, visit janibet.app, log in, and start playing. The responsive interface adjusts automatically to any screen size, from budget Android smartphones to the latest iPhone models.

RTP varies by individual slot title. Most slots on janibet have published RTPs ranging from 94% to 97%, which is in line with international industry standards. The RTP for each game is displayed in the game's information panel before you start playing. janibet does not modify RTPs — all games run on certified random number generators (RNGs) audited by independent testing laboratories to ensure fair play for every player.

Yes. janibet's live casino section features real human dealers streaming in HD video from professional studio environments. Available live games include Baccarat, Blackjack, Roulette, Dragon Tiger, Teen Patti variants, and live game shows. Tables operate 24 hours a day, 7 days a week. You can interact with dealers and other players via live chat during sessions. Minimum live table bets start from Rs. 200, making it accessible for all player levels.

Wagering requirements define how many times you must play through your bonus amount before it can be withdrawn as real cash. For example, a 30x wagering requirement on a Rs. 1,000 bonus means you need to place Rs. 30,000 in bets before withdrawal is permitted. On janibet, specific wagering multiples, eligible games, and time limits are stated clearly in each promotion's terms and conditions. Slot games typically contribute 100% towards wagering; live casino games may contribute less.

Yes. janibet operates a loyalty programme that rewards regular players with points for every real-money bet placed. Points accumulate and can be exchanged for bonus credits or other rewards. Higher activity levels unlock VIP tiers with benefits including faster withdrawal processing, dedicated account managers, higher bonus limits, and exclusive promotions. Details of the current loyalty programme tiers and point exchange rates are available in your account dashboard under the Rewards section.

Yes. All janibet bonuses and free spins carry an expiry period, which is stated in the individual promotion's terms and conditions. Typically, bonuses must be claimed within 7 days of being credited and wagering requirements completed within 30 days of claiming. Expired bonuses and any associated winnings are automatically removed from your account. To avoid losing a bonus, check the expiry date in your Bonus Balance section as soon as it is credited.

The minimum age to register and play on janibet is 21 years. This is a strict requirement enforced through mandatory KYC identity verification. Every new account must submit a valid CNIC or passport before any deposits or gameplay are permitted. Any account found to belong to a person under 21 will be immediately and permanently closed. janibet takes underage gambling prevention extremely seriously and operates a zero-tolerance policy.

janibet's self-exclusion tool is available to all registered players at no cost. Log in to your account, go to Account Settings, and select Responsible Gaming, then Self-Exclusion. Choose your preferred exclusion period — 30 days, 90 days, 6 months, 1 year, or lifetime. Your account will be suspended within 24 hours and you will not receive any marketing communications during the exclusion period. Self-exclusion cannot be reversed before the chosen period expires.

Yes. janibet provides every player with free deposit limit tools accessible from the Responsible Gaming section of Account Settings. You can set daily, weekly, or monthly maximum deposit amounts in PKR. Limits take effect immediately upon saving. If you wish to increase a limit, a mandatory 24-hour cooling-off period applies before the increase becomes active. Decreasing a limit takes effect immediately. These tools are part of janibet's commitment to player wellbeing.

janibet customer support is available 24 hours a day, 7 days a week. The fastest way to reach us is via live chat, accessible from the help icon on any page of the janibet website. You can also reach the support team by email at [email protected]. Our team handles account queries, payment issues, technical problems, and responsible gaming requests. Average live chat response time is under 3 minutes during normal operating hours.